Frequently Asked Questions

We’re always here to answer any questions you may have. Please feel free to reach out, and we’ll respond as soon as possible.

Do you offer discounts to non-profits?

Yes! Every service we offer is discounted for non-profit organizations. In addition, we choose one project per quarter to provide pro bono to an organization doing important work.

If you build us a website, can we make changes ourselves?

Yes, all our website packages come with training videos so that you can make changes yourself if you wish. We also provide these services at our hourly rate for content and website updates. Most updates can be completed for our minimum charge, which is $23.75 (before any discounts).

In addition, most website packages include customized page templates you can use to create new pages on your site.

Is there anything that differentiates your hosting versus other hosts?

We have some information about this here:

Who is the “owner” of the website and the domain if you are the host?

You always retain ownership of your website. We have hosted hundreds of websites and domains for decades, and we are always happy to transfer a site immediately under any circumstances if needed. We also provide a backup tool so that you can take your own backup at any time.

In our experience, organizations are less likely to lose access to services (due to people leaving the org, credit cards expiring, or cell phone numbers/back up emails changing) if we help manage them, but we never want to limit your access or ability to move to a new host. We are happy to manage your domain while you remain the primary billiing contact if you prefer.

A good website host does much more than collect a monthly fee.

A top-notch host does their job so well that you don’t notice their skill at the day-to-day maintenance. And that is our approach—to provide full-service hosting that takes all the frustration, guesswork, and uncertainty out of the entire process, from domain registration to proactive weekly maintenance to redundant layers of enterprise-grade security.

Our goal: to keep your tech elegant so that you can focus on what you do best.

Rest assured that every detail of your website’s setup, monitoring, security, speed optimization, maintenance, and backups is handled professionally. We have decades of experience, a deep commitment to providing service to our community, and the goal of ensuring that every aspect of your domain, website, services, and integrations are kept running smoothly at all times.